> ## Documentation Index
> Fetch the complete documentation index at: https://docs.corafone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# payment.failed

> Webhook event sent when a payment attempt fails.

## Event

`payment.failed`

Sent when a payment attempt fails.

## Payload fields

* `title`
* `name`
* `fileNumber` (optional) — from `fileNumber`, `filenumber`, or eCollect `consumerId`; omitted when unknown or `NA`
* `balance`
* `callId`
* `amount`
* `paymentDate`
* `note` (failure reason)
* `phoneNumber`
* `agentName`
* Optional: `amountPerInstallment`
* Optional: `numberOfInstallments`

## Example payload

```json theme={null}
{
  "title": "Acme Corp Payment Failed",
  "name": "Jane Smith",
  "fileNumber": "12345",
  "balance": "1250.00",
  "callId": "call_abc123",
  "amount": "100.00",
  "paymentDate": "2026-01-30",
  "note": "Insufficient funds",
  "phoneNumber": "+15125550123",
  "agentName": "Collections Agent"
}
```