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Event

call.completed Sent when a call transitions to completed.

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Payload fields

  • callId
  • phoneNumber
  • status
  • duration
  • outcomes
  • summary (sensitive card values masked)
  • createdAt
  • endedAt
outcomes is a sparse object: fields are only included when detected during call analysis. Possible outcomes fields:
  • confirmedName (boolean)
  • wasTheRightNumber (boolean)
  • wasTheRightParty (boolean)
  • wasWrongNumber (boolean)
  • wasWrongParty (boolean)
  • wantedToTalkHuman (boolean)
  • wantsCallBack (boolean)
  • ceaseAndDesist (boolean)
  • doNotCall (boolean)
  • lawSuitRisk (boolean)
  • fraud (boolean)
  • jail (boolean)
  • refuseToPay (boolean)
  • dispute (boolean)
  • legalAction (boolean)
  • cardDetailsProvided (boolean)
  • paymentMade (boolean)
  • plan_accepted (boolean)
  • plan_type (string enum):
    • pay_in_full
    • settle_today
    • settlement_plan
    • regular_plan
    • tailored_plan

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Example payload

{
  "callId": "67a0f74d1c2e8a12f9130ae2",
  "phoneNumber": "+15125550123",
  "status": "completed",
  "duration": 180000,
  "outcomes": {
    "confirmedName": true,
    "wasTheRightParty": true,
    "paymentMade": true,
    "plan_accepted": false,
    "plan_type": "regular_plan"
  },
  "summary": "Customer agreed to make payment.",
  "createdAt": "2026-02-17T17:00:01.000Z",
  "endedAt": "2026-02-17T17:03:01.000Z"
}