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Event

payment.failed Sent when a payment attempt fails.

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Payload fields

  • title
  • name
  • fileNumber (optional) — from fileNumber, filenumber, or eCollect consumerId; omitted when unknown or NA
  • balance
  • callId
  • amount
  • paymentDate
  • note (failure reason)
  • phoneNumber
  • agentName
  • Optional: amountPerInstallment
  • Optional: numberOfInstallments

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Example payload

{
  "title": "Acme Corp Payment Failed",
  "name": "Jane Smith",
  "fileNumber": "12345",
  "balance": "1250.00",
  "callId": "call_abc123",
  "amount": "100.00",
  "paymentDate": "2026-01-30",
  "note": "Insufficient funds",
  "phoneNumber": "+15125550123",
  "agentName": "Collections Agent"
}